Table of Contents
Summary: Pinnacle Impact Solutions collects your contact information only when you voluntarily provide it (through our website form, email, phone, or WhatsApp). We use it to respond to your inquiries, deliver our consulting services, and send relevant business communications. We do not sell your data. You can opt out of messaging at any time by replying STOP.
1. Information We Collect
Pinnacle Impact Solutions ("we," "us," "our") collects information you voluntarily provide to us. We do not collect information through automated tracking unless you explicitly consent.
Information You Provide Directly
- Contact details: name, email address, phone number (including WhatsApp number)
- Business information: company name, industry, revenue range, business challenges
- Communications: messages you send us via our contact form, email, WhatsApp, or phone
- Consultation content: information shared during strategy calls or engagements (with your consent)
- Payment information: processed securely through third-party providers (Stripe); we do not store card details
Information Collected Automatically
- Basic website analytics (page visits, browser type, referral source) via standard server logs
- IP address (used solely for security and fraud prevention)
2. How We Use Your Information
We use the information we collect for the following purposes:
- Responding to your inquiries and fulfilling service requests
- Scheduling and conducting strategy calls and consultations
- Sending booking confirmations, reminders, and follow-up communications
- Delivering contracted marketing automation or AI governance services
- Sending marketing communications about our services (only to those who have opted in)
- Improving our website and service delivery
- Complying with legal obligations
We will not use your information for any purpose not listed here without your explicit consent.
3. SMS & WhatsApp Communications
Opt-In
By submitting your phone number through our website contact form, emailing us, or initiating contact via WhatsApp, you consent to receive text messages and WhatsApp messages from Pinnacle Impact Solutions at the number you provided. This includes:
- Appointment confirmations and reminders
- Follow-up messages related to your inquiry
- Marketing messages about our consulting services
- Notifications about new service offerings or resources
Opt-Out
You may opt out of SMS/WhatsApp messages at any time by replying STOP to any message. You will receive one final confirmation message and then no further messages. To opt back in, reply START.
Message Frequency
Message frequency varies based on your interaction with us. Typical frequency is 2–6 messages per month.
Message & Data Rates
Standard message and data rates may apply depending on your mobile carrier plan.
Help
For help, reply HELP to any message or contact us at contact@pinnacleimpactsolutions.com.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent.
4. Sharing Your Information
We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:
Service Providers
We use trusted third-party tools to operate our business. These providers process your data only on our behalf and under our instructions:
- Twilio — SMS and WhatsApp message delivery
- GoHighLevel — CRM, scheduling, and email/SMS automation
- Stripe — Payment processing
- Calendly — Appointment scheduling
- Zoom — Video consultations
Legal Requirements
We may disclose your information if required by law, court order, or governmental authority, or to protect the rights, property, or safety of Pinnacle Impact Solutions, our clients, or others.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you via email and/or a prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.
5. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
- Contact inquiries: 2 years from last interaction
- Client records: 7 years (for tax and legal compliance)
- SMS/WhatsApp opt-out records: Indefinitely (to honor your opt-out)
You may request deletion of your data at any time (see Your Rights below).
6. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request that we delete your personal information ("right to be forgotten")
- Opt-out of marketing: Unsubscribe from marketing communications at any time
- Data portability: Request your data in a portable, machine-readable format
- Restriction: Request that we limit how we process your data
To exercise any of these rights, contact us at contact@pinnacleimpactsolutions.com. We will respond within 30 days.
7. Cookies & Tracking
Our website uses minimal cookies necessary for the site to function (e.g., session cookies). We do not use advertising tracking cookies, retargeting pixels, or third-party behavioral analytics.
You can disable cookies in your browser settings. Doing so will not affect your ability to access or use our website.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, destruction, or alteration. These include:
- HTTPS encryption on all web pages (SSL/TLS via Cloudflare)
- Secure, access-controlled CRM and email systems
- Payment data handled exclusively by PCI-compliant processors (Stripe)
- Regular review of data access permissions
No method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
9. Children's Privacy
Our services are directed exclusively to business professionals and are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected information from a minor, we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. For significant changes, we will notify active clients via email at least 14 days before the changes take effect.
Your continued use of our website or services after changes become effective constitutes your acceptance of the revised policy.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
- Email: contact@pinnacleimpactsolutions.com
- Website: pinnacleimpactsolutions.com
- WhatsApp: +1 +1 (888) 311-3485
Questions About Your Privacy?
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